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Using MyProfile to Recover Account Information

If you have forgotten any part of your log in information for any of the Concordia network resources, or you are looking that information up for the first time, you can retrieve your login information through the MyProfile Account Center. You can use the steps in this article to reset your password.

Accessing MyProfile

1. Navigate to MyProfile. If you know what your network account username and password are, you can use them to log in here. Once you are logged in, you can view your username, G number, and your MyCU PIN.
screenshot of the MyProfile login screen

Resetting Password
2. If you don't know the full login for either your network username or myCU, choose one of the self-service password reset options under "Need Help?": Retrieve Username/Password or Retrieve MyCUID/PIN.
screenshot of the self service options

3. Once you've chosen, you'll be sent to the MyProfile Authentication Page. Choose any one of the three options available: your email address, network username or MyCU ID.
NOTE: email addresses must be entered in lowercase characters only
authentication_page step 4.png
screenshot of the password reset screen

4. Once you've chosen one of your recovery options, you'll be directed to a page where you can choose one of your email addresses to send an email that will authenticate you.


Email Authentication

After clicking the "Send Auth Code" button from the above step, you will see this page:
screenshot of the authorization code confirmation page

5. Within 5 minutes you will receive an email from myprofile@cu-portland.edu. To complete the authentication process, simply click the link in text or copy and paste the 64 character Authentication Code from the email into the box on the previous authentication page.
authentication_page step 6.PNG
Screenshot of the password recovery email

Viewing/Changing Information

Once you have either logged in or used the recovery methods to access the MyProfile Control Panel, you will be able to view your username, and student ID number, reset your network password, and reveal your myCU PIN.

From the Control Panel you can also designate recovery email addresses, email the Technology Service Center at support@cu-portland.edu, or navigate quickly to Blackboard, MyCU, and the Intranet using the quick links in the upper corner.


If you are having issues with MyProfile, you can contact the Tech Center via email at support@cu-portland.edu or phone at (503) 493-6300

edited by Steven Farring 5/10/2018