ITS-I must program your phone to share or add a line with another (or multiple) phones. In order to do this, ITS-I will need the following information in an email to with the subject Share or Add Line:
  • Which extension you would like to share or add
  • The extension/phone you are adding the line to
  • Which button on your phone you would like to have the shared line assigned to (from top to bottom, keeping in mind you must have an open line button)
  • Whether you would like the call alert to be a Ring, to Flash on Screen only, or no alert

Also, please be aware that the softkey buttons on the bottom of the screen are context-based, and change as the screen changes. These buttons are not currently programmable.

Additional Resources

The information needed to Requesting Configuration Changes to your Cisco VoIP Phone your phone can be found in the Requesting Changes to VoIP Phones article. More articles on your Cisco VoIP Phone can be found here.

Reviewed by Chad Smith 7/30/13