About

Updates occur every 3rd Tuesday of the month. Please note that we do our best to limit impact to the end user. We've come a long way in redundancy to limit the impact of these updates. Read below to learn more about the update schedule we generally follow.


Details

The day before
  • Back end infrastructure updates occur. Due to the redundancy that has been setup up, there should be be very little impact to the end user.

9:00 AM - 10:30 AM: Student Email Server Upgrade
  • Student email services are moved temporarily to another server. This allows students continued access to their email.There are some devices we find do not gracefully fail over to another server and may lose connectivity. In this case, students can still access email by going to webmail.cu-portland.edu,

10:00 AM - 3:30 PM: Various Server Updates (Minimal End User Effect)
  • Updates during this time period should have little to no effect on the end user. You may see a Sophos warning or some other sign in prompts, but it should not affect productivity. If you believe an important service has been effect in this time frame, please let us know and we'll evaluate the circumstances.

3:00 PM - 5:00 PM (4:30 - 5:00 MST): Boise Email Server
  • Email services are moved to another server temporarily. This allows Boise employee access to their email during the maintenance window. Outlook will ask end users to restart during this time. There are some devices we find do not gracefully fail over to another server and may lose connectivity. Employees can still access email by going to webmail.cu-portland.edu,

5:30 PM - 12:00 AM: Server Updates
  • Main server is usually updated around 8:00 PM. We move email services over to another server. This allows employees to still access their email. Outlook will ask end users to restart. There are some devices we find do not gracefully fail over to another server and may lose connectivity. Employees can still access email by going to mail2.cu-portland.edu.
  • We try to put off most other critical services until later in the evening.

You can also check the status of the maintenance by either follow on Twitter or view the embedded Twitter widget on the left. Both avenues will provide updates when the maintenance is complete.


Support

If you notice any new issues or are unable to access a particular service once maintenance has concluded, please email support@cu-portland.edu to create a support ticket. We will attempt to resolve your issue and escalate the issues to our Net Ops team as necessary.