This directory is a "personal phone book" on your phone. The directory entries do not have to be CU constituents, and can be called directly from this directory. The entries for this directory are created, deleted, and modified in the CCM User Web Interface.
To utilize this directory on your phone, press the "Directories" button located on the lower right hand side of the phone (the button with the "open book" symbol on it.) The first time you access the Personal Directory, you will have to log into it using a PIN. However, you will only have to do this once. You will remain logged into the phone until the phone is reset. (For more information on your Phone's PIN, see the Changing your Phone PIN article.)

Jump to a section:

The Personal Directory is not the same as the Corporate Directory on your phone. The Corporate Directory is modified and administered by the ITS-I office only. If you need to make a change to the Corporate Directory, please email support@cu-portland.edu with your request so that a work ticket can be generated.

For more in-depth information on the CCM User Web Interface, see the Modifying Your VoIP Phone Settings using the Cisco Call Manager article.



Entering a new contact in your Personal Directory

1) Log into the CCM User Web Interface using your network username and password.
2) From the User Options drop down menu, choose the "Personal Address Book" option.
3) Click the "+ Add New" icon from the toolbar just under the User Options drop down menu, once you are on the Personal Address Book page.
4) The Personal Address Book Configuration page will appear. in the "Edit" section, enter the appropriate information for your contact. Make sure you include a nick name and phone number for the contact. If the phone number is a non-CU number, be sure to include a 9 in front of the number when entering it.
5) Click the "Save" icon on the toolbar just under the User Options drop down menu.

Your contact has been saved, and can now be accessed and called from your VoIP Phone.
Remember that you will need to log into the Personal Directory on your phone using a unique PIN. This PIN is NOT your voicemail PIN. For instructions on setting up or changing your phone's PIN, see the Changing your Phone PIN knowledge base article.


Deleting a contact from your Personal Directory

1) Log into the CCM User Web Interface using your network username and password.
2) From the User Options drop down menu, choose the "Personal Address Book" option.
3) In the filter area, enter the appropriate search criteria, and click the the "Find" button to the right.
4) Once the proper entry appears, click the square to the left of the entry, then click the "Delete Selected" button on the toolbar just under the User Options drop down menu.
5) A dialog box asking you to confirm your deletion will appear, informing you that your deletion will be permanent and cannot be undone. Answer in the affirmative to continue and delete your contact.
The contact has now been removed from the Personal Directory, and can no longer be accessed from your phone.


Modifying a contact in your Personal Directory

1) Log into the CCM User Web Interface using your network username and password.
2) From the User Options drop down menu, choose the "Personal Address Book" option.
3) In the filter area, enter the appropriate search criteria, and click the the "Find" button to the right.
4) Once the proper entry appears, click on the underscored title of your contact. This will bring up the Personal Address Book Configuration page for your contact. Make the appropriate changes to your contact.
5) Click the "Save" button in the toolbar just below the User Options drop down menu.
You have successfully modified your contact.


Your Phone's Fast Dials

For more in-depth information on the CCM User Web Interface, see the Modifying Your VoIP Phone Settings using the Cisco Call Manager knowledgebase article.
Your Phone's Fast Dial menu, which is found under the Personal Directory section on your phone, allows you to set up additional "speed dial"-like entries for your phone, and is useful if you don't have either enough phone buttons or an open phone button on your phone. The Fast Dial menu is similar to the Personal Phone book in that your enter, modify, and delete Fast Dials in the same manner as you do Personal Directory entries, there being only two main differences:
A) Fast Dials are accessed off of the User Options drop down menu, not the Personal Directory menu;
B) You need to have at least one Personal Directory entry in order to make a Fast Dial entry.


Entering a Fast Dial Menu Entry

1) Follow the steps for entering a Personal Directory entry above.
2) Under the User Options drop down menu, choose Fast Dials.
3) Click the "+ Add New" button on the taskbar just below the User Options drop down menu.
4) This will bring up the Fast Dials Phone Book Configuration page, which is divided into two sections. The top section is for finding the Personal Directory entry you would like to add to your Fast Dials. The lower section is for giving the Fast Dial a number (ie - Fast Dial two is this particular phone number.)
A) Choose the Personal Directory entry you would like to assign a Fast Dial to.B) Enter the phone number in the Fast Dial Entry section of the page. The system will assign the phone number a sequential number as an identifier. When you are entering your phone number, don't forget the 9 for dialing outside the Concordia system.
5) Click the "Save" button in the toolbar just below the User Options drop down menu.
You have new entered a Fast Dial number for a Personal Directory entry.


Additional Resources

For more in-depth information on the CCM User Web Interface, see the Modifying Your VoIP Phone Settings using the Cisco Call Manager article.

More articles on your Cisco VoIP Phone can be found in here: Cisco VoIP Phones.

If you have any questions about your Personal Directory, or any other aspect of technology at CU, please contact the Technology Service Center at 503.493.6300 or via email at support@cu-portland.edu


Reviewed by Sam Burich on 12 August 2013