Common Voicemail Functions

In this article we will learn how to perform some of the more common Voicemail functions on your Cisco VoIP Phone.

Voicemail

Accessing Voicemail from On-Campus

From your on-campus phone, hit the Messages button or dial 7200. You will be prompted to enter your Voicemail PIN.
  • If you need your Voicemail PIN reset, or if you do not yet have a Voicemail set up, please email support@cu-portland.edu with your name and extension included in the body of the request.
  • If you have never accessed your Voicemail before, the Voicemail system will step you through a series of setup options.

Accessing Voicemail from Off-Campus

Dial 503-493-6200, then hit the * button. This will allow you to access the remote login menu and check your voicemail from off-campus.

Skipping Someone's Voicemail Greeting

When you would like to skip someone's voicemail greeting, press the # key, make sure you are ready to leave your message! Pressing the # key will skip all prompts and go directly to recording your message for the recipient, so you can hit the # key and begin speaking immediately.

Going Directly To Someone's Voicemail Box

To go directly to someone's voicemail box, hit the * key and then enter their extension. This will allow you to go directly to their voicemail box without ringing their phone.


Common Button Functions

Button functions on the phone change depending on what you are doing in your voicemail box. The phone attendant reports these functions for the keys on the phone:

While Accessing your Voicemail Box

  • The "1" key accesses new voicemails.
  • The "2" key allows you to send a new message to someone.
  • The "3" key allows you to review old messages (messages you have already listened to, but haven't deleted.)
  • The "4" key allows you to access your set-up options.
  • The "0" key is listed as the Help key, but actually transfers you to the operator.
  • The "*" key exits the voicemail system.

Adjusting Playback Speed

When a message is playing:
  • The "4" key plays the message at a slower speed.
  • The "6" key plays the message at a faster speed.

After Listening to a Voicemail

  • The "1" key lets you repeat a message.
  • The "2" key allows you to save a message.
  • The "3" key deletes the message.
  • The "4" key allows you to replay the message.
  • The "5" key allows you to move forward through the message.
  • The "6" key marks the voicemail as a new message.
  • The "7" key allows you to skip back through the message.
  • The "9" key gives you the properties of the voicemail message (Day/Date/Time).
  • The "0" key sends you to the Help Menu.
  • The "*" key cancels playing messages.

Setup Options

  • The "1" key changes your greetings.
  • The "2" key allows you to change your message options.
  • The "3" key allows you to change your personal options.
  • The "4" key allows you to change your transfer options.
  • The "0" key is the Help key, and inform you of the above choices.
  • The "*" key exits the voicemail system.


Additional Resources

More articles on your Cisco VoIP Phone can be found in the Printers and Phones knowledge base category.
If you have any questions regarding your phone options, or any other technology at CU, please contact the Technology Center via email at support@cu-portland.edu


Updated by Sam Burich - 17 November 2014